"Catch 22 : the " Gone Away " marker."

A review of Barclays Bank PLC by Winston written on Thursday 16th of June 2022

Mr MC Coy compared to me ( and I am 65 ) you are a techno wizard ! I always thought I was intelligent but Barclays UK has made me doubt my own sanity.I am in Barclays version of a Kafkaesque situation : the " Gone Away Marker" . This entails Barclays

a.) Not sending out my new debit card automatically.

b.) Said debit card being lost in the post/ stolen.

The next stage in the game is to contact telephone banking after waiting patiently for a month expecting my new debit cards arrival. Then to be informed that the reason it has not been sent is because Barclays has slapped a " Gone Away Marker" on my account.Why? They can't say and they can't send out a new debit card either.Ok but you can remove the marker now that I have telephoned ? No. But I haven't "Gone Away", it's not my fault! Silence.

" The Gone Away Marker" seems to be Barclays version of giving you the Black Spot. Have I done anything naughty to deserve it? No I just didn't receive delivery.Not my fault Barclays..

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, Barclays Bank PLC, and are merely third party opinions. Leicester.co.uk accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.