"I am disappointed with Royal Mail today "

A review of Royal Mail by Helena Santos written on Wednesday 22nd of February 2017

I have been told at post office last week Thursday if I pay 1st classe my parcel will arrive to the destiny, Europe in 4 working days, I call to Royal Mail today trying to track the parcel should be in the destiny today and is in Germany!!! So the gentleman told me will arrive in 4 weeks to go to Europe?? What ?? Is this is a joke? I never eard this customer service before you telling the customers two different information why?? Also I have to say in the pass never had a problem like this before I am disappointed. .

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