"Telephone in"

A review of Hinckley & District Hospital by John Swarbrick written on Tuesday 8th of March 2016

Take ages to answer a telephone. If this was a commercial enterprise and they started to lose customers because people got fed up with waiting then this would be redressed. As it is NHS, then like any large government body (local or national) they are not as efficient as they should be or even think they are. As a "customer" of the NHS my impression is that it is more important for people to appear "busy". Sorry to appear so cynical. .

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