"I went to A & E!"

A review of Glenfield Surgery by Anonymous written on Friday 25th of October 2013

Having tried to get an appointment without success I went to Eye Casualty at A & E (which I must admit was quite a wait) and luckily did get to see a Consultant who treated my condition accordingly. Eyes and Sight are important and any infection (no it was not conjunctivitis!)to me, a glaucoma sufferer, is worrying. Not wishing to sound derogatory I think the surgery needs to assess its communication procedures as there really was no need for my visit to LRI. The medication could just as easily have been prescribed by my GP had I been able to get through on the surgery phone saving my fuel and parking fees plus time wasted at LRI.

Apart from the problem getting through to Glenfield Surgery I have, in the past 40 years, always been happy with the service I have received.

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