"Booking doctors appointment-What a farce- spinney hill medical centre, Leicester"

A review of Spinney Hill Medical Centre by Anonymous--annoyed written on Thursday 15th of March 2012

On wednesday 14/03/12 prior to 12 noon,as surgery closes after that,tried to book an appointment with the doctor via the receptionist.

I was advised to call back next day from 8 a.m. to book to see doctor this week .I did say I am booking in advance perhaps for thursday 15/03/12 or even friday 16/03/12 as my condition for asthama/throat infection was not improving since last course of antibiotics my doctor prescribed and advised to see him again. I was then advised she could book for Monday 19/03/12 - I am absolutely levide at those comments as surgery should work around patients requirement and needs not the way that suits their system.

So, I tried to telephone to sort this booking out on thursday,15/03/12 on premium telephone numer, costing me a lot, as I tried on more than three occasions.The message was, after long pause of hold music, to call back another time,when less busy.How diabolical as if I should wait many hours to book appointment and I have nothing else to do when I should be at work just like yourselves, costing me in both money and time.

I am still wanting to book this appointment.Why Oh! Why this absolutely ludicrous system you have.Come on Spinney Hill Medical Centre,grow up and make appointment more easily accessible than the archaice one at present.

Why also in this 21st Century one cannot book appointment online or in person at the surgery if not same day,the following day. Whats the big deal, patients needs must come 1st not the otherway round.

Please may I have some logical explanation,and take patient's need into consideration 1st.As I know you will give a standard reply AGAIN fufilling your requirement rather than the patient.

Your appointment really is load of cobblers!.

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