"How not to get an appointment !!"

A review of Glenfield Surgery by Anonymous written on Friday 30th of September 2011

I rang the surgery on Wednesday 21st September to book an appointment for Thursday 29th September with Dr.Cooper. The receptionist told me that she couldn't book an appointment for me until the next day, 22nd September. (the computer would not let her do it!) She told me to ring back the next morning 22nd at 8.30am, and she could do it then. The next morning I rang as requested and got through by 8.32am only to be told that all the appointments had gone, of course I was not very happy, and said "How could this happen as when I rang at 8.30am I got through to an answer machine, and they were not handing appointments at that point!!" There was only one reply, "I'm sorry all the appointments have gone." As I was on my holidays at the time, the phone calls cost quite a bit of money. The system of giving out appointments

certainly has to be looked at!!

From a disgruntled patient .

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